VO3 Fitness ships from two Canadian warehouses. Depending on the size and weight of your order, it will be sent either as a parcel or on a pallet via freight. To ensure you get the best possible shipping rates, we partner with a range of trusted carriers, including UPS, FedEx, Canada Post, and multiple freight companies. Shipping costs at checkout are automatically calculated based on the weight and dimensions of the items in your cart.

For smaller items, we typically ship within 1–2 business days. Larger orders may require additional time to prepare, securely package, and arrange appropriate shipping—so they may take a bit longer to leave our warehouse. Rest assured, we work hard to get your order out as quickly and safely as possible.

Yes, you can combine orders, as long as they haven’t been processed for shipping. Once a tracking number has been assigned, we're no longer able to make changes or combine shipments.

We ship anywhere within Canada. Please note that additional shipping charges may apply for remote or rural locations that are not near major metropolitan areas.

We always provide a tracking number so you’ll have a clear estimate of when your order is expected to arrive. For larger shipments, most freight carriers will contact you in advance to schedule a delivery appointment, ensuring someone is available to receive the order.

If you need to make changes to your order, please email us at info@n49brands.com as soon as possible. Be sure to include your order number and the details of your request.

1. To add more products: A team member will contact you to confirm the changes and provide a way to pay the difference.
2. To update your shipping address: Include the new address in your email. One of our team members will confirm the change before your order ships.

Please note that changes can only be made before your order is processed for shipping.

If we're ever unable to fulfill your complete order, we’ll always contact you before it ships. However, if you receive your package and notice an item is missing or incomplete, please reach out to us right away. We’ll investigate the issue promptly and make sure you receive the correct items as soon as possible.

Tracking information reflects the last location where your shipment was scanned. In some cases, freight carriers subcontract the final leg of delivery to local companies, which may not update the tracking system. This often means your order is nearby and should arrive within 1–2 business days.

If your tracking hasn’t updated for a while or you’re concerned about a delay, feel free to contact us—our team will be happy to investigate and provide an update on your shipment.

When orders are shipped in multiple boxes, it’s common for some parcels to arrive separately. Occasionally, not all boxes make it onto the same delivery truck. If you’ve received only part of your order, the remaining boxes are likely just a day or two behind.

Check the shipping label for details—if it says something like “Box 1 of 3,” more are on the way. If the rest of your shipment doesn’t arrive within 1–2 business days, please contact us and we’ll gladly look into it for you.

To help you save on shipping costs, we aim to ship your order once all items are in stock and ready to go. If we’re only able to partially fulfill your order, one of our team members will reach out with an accurate timeline for the remaining items and discuss the best shipping option to get everything to you efficiently.

Yes, you can! While we’re unable to ship directly to PO Boxes, we work with hundreds of shipping depots across Canada. If you provide a PO Box address, we’ll arrange delivery to the nearest depot for convenient pickup.

If you received the wrong item, please contact email info@n49brands.com with your order number as soon as possible. Be sure to include your order number, aphoto of the item you received, and aphoto of the shipping label. Once we have that information, we'll quickly arrange to send you the correct product.

es, pick-up is available in select locations. If you're located in Calgary, AB or London, ON we can arrange pick-up directly from our warehouse.

For customers in other cities, please refer to our dealer map to find the nearest location. Our network of trusted dealers across Canada can assist with your order and coordinate a local pick-up option.