Built to Last. Backed to Prove It.

VO3 Fitness Warranty

30 years of engineering means we stand behind every piece of equipment we build. Our warranty isn’t fine print — it’s our promise.

VO3 Fitness Warranty Policy — Full Document Download a PDF copy.
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Coverage

What’s Covered & For How Long

VO3 Fitness warrants its equipment to the original purchaser to be free from defects in materials and workmanship under normal use. Coverage periods begin on the original date of purchase.

Commercial Equipment

Gyms • Hotels • Corporate Facilities

Frame & Structural Welds 10 Years
Parts & Components (non-wear) 5 Years
Labour 2 Years

Residential Equipment

Home Gyms • Personal Use Only

Frame & Structural Welds 5 Years
Parts & Components (non-wear) 2 Years
Labour 1 Year
Warranty applies to the original purchaser only and is non-transferable. Coverage begins on the date of original purchase. To maintain your product warranty, only VO3 Fitness authorized replacement parts may be used. Use of non-authorized parts will void this warranty.
Exclusions

What’s Not Covered

This warranty covers defects in materials and workmanship only. It does not cover costs of removal, transportation, delivery, or reinstallation. The following are also excluded:

Normal wear items: belts, bearings, rollers, pedals, grips, brake pads, foot straps, cables, and upholstery
Misuse or abuse: damage from improper use, neglect, accidents, or unauthorized modifications
Commercial use of residential products: residential equipment used in a commercial or multi-user setting
Exceeding weight limits: damage from exceeding the product’s specified maximum user weight
Improper installation or assembly: damage from failure to follow assembly instructions or use of unauthorized service providers
Environmental damage: rust, corrosion, or deterioration from moisture, salt air, or outdoor exposure
Cosmetic damage: scratches, dents, fading, or blemishes that do not affect product performance
Shipping damage not reported within 7 days: inspect your delivery immediately and report any damage within 7 days of receipt
Claims Process

How to Make a Warranty Claim

We keep the process simple. All claims require the following information:

Model Number
Serial Number
Proof of Purchase
Photos / Video of Defect
1

Contact Our Support Team

Email info@n49brands.com with “Warranty Claim” in the subject line. We respond to all warranty inquiries within 1 business day.

2

Submit Your Information

Provide your model number, serial number, and proof of purchase, along with clear photos or a short video of the defect. The more detail you include, the faster we can resolve your claim.

3

We Assess Your Claim

Our team reviews your claim within 5–7 business days of receiving all required information and determines the appropriate resolution.

4

Resolution

Approved claims are resolved through replacement parts, a service technician visit, or full unit replacement at VO3 Fitness’s discretion. Note: freight charges on warranty parts are the responsibility of the customer unless prior approval has been given.

Important Terms

Additional Warranty Terms

Non-Transferable
This warranty is issued to the original purchaser only and is non-transferable. Any resale or transfer of the product voids all warranty coverage. There are no warranties beyond those described on this page.
Authorized Parts Only
To maintain your warranty coverage, only VO3 Fitness authorized replacement parts may be used for repairs and maintenance. This warranty is void if parts other than those supplied or authorized by VO3 Fitness are used.
No Consequential Damages
VO3 Fitness is not responsible for economic loss, profit loss, or any special, indirect, or consequential damages arising from product defects or warranty claims. Our sole obligation is to repair or replace the defective part at our discretion.
Product Improvements
VO3 Fitness reserves the right to make changes and improvements to its products at any time without incurring any obligation to similarly alter products previously purchased.
Canadian Consumer Rights
This warranty is provided in addition to, and does not limit, any rights you may have under applicable Canadian consumer protection legislation. Warranty applies to products purchased from VO3 Fitness directly or through an authorized VO3 dealer in Canada.

Need to Start a Claim?

Our team is ready to help. Reach out and we’ll get you sorted — fast.

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